Frequently Asked Questions

Show

How long is the show, is there an interval?

The show is approximately 100 minutes including an interval

I want to bring my whole family, is it suitable for all ages?

Yes! The show is suitable for everyone from 3-103

Babes in arms (12 months or under) do not require a ticket if not using a seat.

Is seating allocated?

Seating is allocated on arrival within your chosen price band. If you are coming as a group we recommend arriving early to ensure you can sit together.

Can I bring my assistance dog into the circus tent?

Yes, assistance dogs are welcome in the circus tent. Please note this is a loud environment. If you have any accessibility questions and would like to contact a member of staff please contact the Box Office team at boxoffice@underbelly.co.uk

Can I take photos during the show?

Yes, we love people taking photographs and short film clips of the show. We just ask that there be no flash photography.

 

What happens if I arrive late to the show?

You can still enter the tent if you arrive late for the show. Please find a member of the Front of House team and they will be able to help you find your seats.

How do I access my Ringside Seat?

If you are lucky enough to have one of our ringside tickets please make yourself known to a member of our front-of-house team when you arrive. We ask that you take your seat at least 15 minutes before the show starts.

What type of seating is used in the venue?

Please note the venue operates using backless bench seating.

Ticketing

Can I refund or exchange my ticket?

Tickets cannot be cancelled, or money refunded but tickets may be exchanged at the discretion of the box office.

Tickets may only be exchanged to a future date of the same performance; it is not possible to exchange for a different event. If there is no future performances, then in Underbelly’s sole discretion, we may offer a credit note for future Underbelly shows.

An exchange cannot be issued if the original tickets are for a past date. All exchanges must be confirmed no later than 48 hours before the original date

An exchange is only confirmed once you receive an email confirmation for the new date.

 

Is there group discounts available ?

If you wish to make a booking larger than 20 people send us an email and we can discuss our groups options.

 

Why do prices vary depending on the day I come?

We operate peak and non peak pricing therefore ticket prices vary weekdays and weekends.

Can I buy a gift voucher?

Yes! If you’d like to purchase a gift voucher please call us on 0131 510 0395

 

Site

Is there parking?

There is free on-site parking for Henley-on-Thames and Salisbury.We ask you to let us know you’re driving! Please add a car parking space for free to your order so we can manage expected car parking numbers on site.

Stratford-upon-Avon has a large choice of fee-charging car parks for your visit.

Cheltenham Racecourse offers free parking on its site.

Can I use cash on site?

All our sites are now cashless and we accept card only

How do I locate lost property?

Please email customerservice@underbelly.co.uk